Question 1

How does ScanOrderPay work?

Accepted Answer

Customers scan a QR code at their table, browse your menu on their phone, place orders instantly, and pay via card or credits. Orders appear on your Kitchen Display System in real-time. No app download required.

Question 2

How much does ScanOrderPay cost?

Accepted Answer

ScanOrderPay uses a credit-based system with no setup fees or monthly subscriptions. You only pay for completed orders. Pricing starts at €0.50 per order. Credits can be purchased in packages via Stripe or Apple In-App Purchase.

Question 3

What is Express Pickup?

Accepted Answer

Express Pickup lets customers order ahead and skip the line. They pay online, receive a pickup time, and collect their order without waiting. Perfect for busy lunch hours and coffee shops.

Question 4

Does ScanOrderPay work offline?

Accepted Answer

The mobile app supports offline order queuing for staff delivery confirmations. Internet connection is required for customers to place orders and for real-time kitchen updates.

Question 5

What languages does Sofia AI support?

Accepted Answer

Sofia AI chatbot speaks 5 languages: English, Greek, German, Turkish, and Arabic. She can answer menu questions, recommend dishes, handle dietary restrictions, and assist with orders 24/7.

Question 6

Can I use my own Stripe account?

Accepted Answer

Yes! Each restaurant can connect their own Stripe account. Money goes directly to your bank account with no platform fees. You keep 100% of revenue minus Stripe's standard 2% processing fee.

Question 7

Is there a mobile app?

Accepted Answer

Yes! ScanOrderPay has native iOS and Android apps for staff with GPS delivery tracking, time clock, and offline support. Customers order via mobile web (no app download needed). Apps available on App Store and Google Play.

Question 8

What payment methods are supported?

Accepted Answer

ScanOrderPay accepts Stripe cards, Apple Pay, Google Pay, and credit-based payments. Customers can also choose 'Pay at Counter' for cash payments.